Privacy Policy

1. Introduction

eTeachers.pk ("we", "us", "our") operates the eTeachers.pk platform. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services. By using the Platform, you consent to the practices described here. We may update this policy from time to time; the "Last updated" date indicates the latest version.

2. Information we collect

We may collect the following types of information:

• Account and profile data: name, email address, phone number, password (stored in hashed form), city or area, and any information you provide in your profile (e.g. subjects, grade level, tuition preferences).
• Tutor-specific data: qualifications, experience, subjects taught, fees, availability, and any documents or photos you upload.
• Usage and technical data: IP address, browser type, device information, pages visited, and general usage patterns (including via cookies and similar technologies—see our Cookies Policy).
• Communications: messages you send through the Platform, support requests, and feedback.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve the Platform (e.g. matching students with tutors, displaying profiles, enabling search and filters).
• Create and manage your account and authenticate you.
• Communicate with you (e.g. account notifications, responses to enquiries, service updates).
• Send marketing or promotional communications only where you have agreed; you can opt out at any time.
• Analyse usage to improve our services, security, and user experience.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Legal basis (where applicable)

Where data protection laws require a legal basis, we process your data on the basis of: (a) performance of a contract (providing the Platform and your account); (b) your consent (e.g. marketing, optional cookies); (c) our legitimate interests (e.g. security, analytics, improving the service); and (d) legal obligation where we must comply with law.

5. Sharing and disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• With other users: Your profile and listing information (e.g. name, subjects, location, contact details you choose to show) may be visible to other users as necessary for the Platform to function.
• Service providers: We may use third-party providers for hosting, analytics, email delivery, and support. They process data on our instructions and are bound by confidentiality and data protection obligations.
• Legal and safety: We may disclose data if required by law, court order, or government request, or to protect our rights, your safety, or the safety of others.

6. Data retention

We retain your information for as long as your account is active or as needed to provide you services. After account closure, we may retain certain data for a limited period for legal, security, or legitimate business purposes (e.g. resolving disputes, enforcing Terms). Analytics and logs may be retained in anonymised or aggregated form.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption (e.g. in transit), access controls, and secure hosting. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data (you can also update your profile in account settings).
• Erasure: Request deletion of your data, subject to legal and legitimate retention needs.
• Restriction and portability: In some jurisdictions you may request restriction of processing or a portable copy of your data.
• Object and withdraw consent: Object to certain processing or withdraw consent where we rely on it (e.g. marketing).

To exercise these rights, contact us at support@eteachers.pk. You may also have the right to lodge a complaint with a supervisory authority in your country.

9. Cookies and similar technologies

We use cookies and similar technologies for essential functionality, preferences, and analytics. For details, see our Cookies Policy.

10. Children

The Platform is not directed at children under the age of majority. Accounts for minors should be created or supervised by a parent or guardian. We do not knowingly collect personal data from children without parental consent. If you believe we have collected a child's data in error, please contact us and we will take steps to delete it.

11. International transfers

Your data may be processed in Pakistan and, where we use service providers abroad, in other countries. We ensure appropriate safeguards (e.g. contracts, adequacy decisions) where required by applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Significant changes may be communicated by email or a notice on the Platform. We encourage you to review this policy periodically.

13. Contact

For privacy-related questions or to exercise your rights, contact us at support@eteachers.pk or via our Contact page.